Shipping Policy

At Goat's Dairy, we are committed to delivering fresh, premium-quality goat milk and dairy products directly from the farm to your doorstep. As our products are perishable and require continuous refrigeration, we have established the following shipping policy to ensure every order arrives in the best possible condition.

Delivery Coverage

We currently deliver to selected areas within Klang Valley, Malaysia.

If your location is outside our delivery coverage, please contact our customer service before placing an order to confirm availability.

Delivery Schedule

To maintain maximum freshness, deliveries are made according to our scheduled delivery routes.

• Order Cut-Off: Every Thursday at 11:00 PM

• Delivery Days: Saturday and Sunday (depending on your delivery zone)

• Customers will be informed if there are any changes due to weather, public holidays, or unforeseen circumstances.

Freshness Guarantee

All Goat's Dairy products are:

• 100% Fresh Pasteurized Goat Milk

• Kept under strict cold-chain handling

• Delivered chilled

• Never frozen

• Never mixed with milk powder

• No preservatives

• No artificial colouring

We dispatch only fresh products directly from our farm to ensure the highest quality for every customer.

Delivery Charges

Delivery charges (if applicable) will be displayed during checkout before payment is completed.

Certain promotions, subscriptions, or minimum purchase amounts may qualify for complimentary delivery.

Receiving Your Order

To ensure product quality, customers are encouraged to:

• Be available during the scheduled delivery window.

• Inspect the order upon delivery.

• Refrigerate all dairy products immediately after receiving them.

Goat's Dairy cannot guarantee product freshness if refrigerated products are left unattended for an extended period after delivery.

Failed Delivery

If delivery cannot be completed due to:

• Incorrect delivery address

• Customer unavailable

• Unable to contact customer

• Restricted access to delivery location

Our delivery team may contact you to arrange another delivery.

Additional delivery charges may apply for redelivery.

Changes to Delivery

If you need to change your delivery address or preferred delivery date, please contact us at least 24 hours before your scheduled delivery.

While we will do our best to accommodate changes, requests are subject to delivery route availability.

Delivery Delays

Although we strive to deliver every order on schedule, delays may occasionally occur due to:

• Severe weather

• Traffic conditions

• Vehicle breakdowns

• Public holidays

• Other unforeseen circumstances

If a significant delay occurs, our customer service team will notify affected customers as soon as possible.

Damaged or Incorrect Orders

If you receive:

• A damaged product

• Incorrect item(s)

• Missing item(s)

Please contact us within 24 hours of receiving your order.

To help us investigate promptly, kindly provide:

• Your order number

• Clear photographs of the affected product(s)

• A brief description of the issue

We will assess each case individually and provide an appropriate resolution where applicable.

Storage After Delivery

For the best quality and food safety:

• Refrigerate immediately at 2°C–4°C.

• Fresh Goat Milk: Best consumed before the expiry date. Once opened, consume within 3 days.

• Keep the bottle tightly sealed after every use.

Contact Us

If you have any questions regarding your delivery, please contact us:

Goat's Dairy

Website: www.goatsdairy.com

Email: team@goatsdairy.com

WhatsApp: +60 18-788 0183

Our customer service team will be happy to assist you.